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SALES SUPPORT SPECIALIST
CHAT/SOCIAL MEDIA SUPPORT SPECIALIST
Qualifications:
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Previous experience in a sales support or customer service role, preferably in a B2B environment.
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Excellent communication skills, both written and verbal, with a customer-centric approach.
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Strong organizational skills and attention to detail, ensuring accuracy in order processing and documentation.
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Ability to work collaboratively within a team and effectively communicate with internal stakeholders.
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Proficiency in using CRM systems and other sales-related software.
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Familiarity with sales processes and a basic understanding of sales techniques.
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Strong problem-solving skills and ability to handle customer concerns with empathy and professionalism.
Qualifications:
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Provide post-sales support to customers, ensuring a seamless customer experience.
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Maintain accurate and up-to-date customer records in the CRM system, including contact details, interactions, and other activities.
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Strong verbal and written communication to effectively interact with customers through various channels such as chat or social media.
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Ability to analyze customer problems, ask relevant questions, and provide appropriate solutions or guidance to resolve issues effectively and efficiently.
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Prior experience in customer service roles, preferably in a digital or chat-based environment, is required.
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Send your resume at
jobs@xp-plus.com
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